IBB Hotel Collection is closely monitoring the COVID-19 situation and fully understand the concerns around traveling during this time.
Consistent with our responsibility to care, and to prioritize the health and wellbeing of our guests and colleagues, IBB Hotel Collection is waiving cancellation fees for stays through March 31, 2020, for the following:
- Guests residing in Greater China, South Korea, Japan and Italy with direct reservations at a member hotel of IBB Hotel Collection, reserved directly at the hotel or via our websites.
- For guests who require individual consultation, please contact your nearest hotel or reach us via firstname.lastname@example.org.
- For bookings made via online travel agents or other third parties, please contact your booking provider for information on their policies and for assistance.
- IBB Hotel Collection continues to work with group and event customers on questions or concerns regarding future business. Please contact your reserved hotel or email@example.com.
We continue to remain vigilant and follow the recommended procedures and protocols of the national and local authorities in an effort to ensure the safety and wellbeing of our guests and colleagues.